The key skills learners will have acquired upon achievement of this qualification are:
- Examining vehicles to determine malfunctions using appropriate automotive technology and diagnostic equipment
- Assisting other technicians in developing their skills and competencies by providing technical support and coaching
- Liaison with customers
- Testing and adjusting repaired systems to manufacturers’ standards
- Developing investigative strategies
- Disseminating technical information
- Providing technical support to manufacturers’ technical departments.
Who is the qualification for?
For candidates who are progressing from Level 3 and would like to develop the knowledge and skills to diagnose and repair complex vehicle faults by using advanced vehicle technology. Learners will learn how to liaise with a diverse range of audiences to decide and explain the best outcome for each specific repair job. It also gives the opportunity to learn how to develop others and share best practice. Job roles this qualification may lead to are master/senior technician and workshop controller/ Supervisor/ Service Advisor/ Workshop Manager
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Level 4 Diploma in Advanced Vehicle Diagnostics and Management Principles
- 304 Skills in how to make learning possible through demonstrations and instruction
- 305 Skills in supporting job roles in the automotive work environment
- 306 Skills to identify and agree motor vehicle customer service needs
- 353 Knowledge in monitoring procedures to control risk to health and safety
- 354 Knowledge of how to make learning possible through demonstrations and instruction
- 355 Knowledge of support for job roles in the automotive work environment
- 356 Knowledge of how to identify and agree motor vehicle customer service needs
- 403 Knowledge of providing diagnostic equipment and technical information system support in motor vehicle environments
- 405 Knowledge of providing technical support and advice to colleagues in motor vehicle environments
- 406 Knowledge in conducting diagnostic consultations with customers in motor vehicle environments
- 411 Skills in providing technical support and advice to colleagues in motor vehicle environments
- 412 Skills in providing diagnostic equipment and technical information system support in motor vehicle environments
- 413 Skills in liaising with vehicle product manufacturers and suppliers on technical matters
- 415 Skills in conducting diagnostic consultations with customers in motor vehicle environments
- 416 Knowledge of liaising with vehicle product manufacturers and suppliers on technical matters
- 417 Project management
